As much as Verizon Wireless customer service sucks, that's how wonderful TD Bank customer service is.
(Thanks, mom2boys, for the idea to reject the payment!)
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We went to TD bank yesterday (Sunday!) to dump $157 (not a typo) in change into their "penny arcade." Free lollipops, helpful employees, and free pens. And? We're not customers. Although if we ever moved to NJ we might be...
Posted by: Kate | July 13, 2009 at 02:05 PM
One to go. Hang in for the rest!
Posted by: hedra | July 13, 2009 at 02:46 PM
Yes yes... I live in the home of Commerce Bank, which merged with TD and we happy and delighted customers of Commerce bank (which really IS open whenever you can think you might want to go to the bank) were very afraid things would change.
Happy to report so far that except for my bankcard now being a lovely shade of green, things seem much the same as before... Glad TD worked for you moxie!
Posted by: Nutmeg | July 13, 2009 at 02:51 PM
Glad it worked out!
Posted by: mom2boys | July 14, 2009 at 08:27 AM
I've been using TD Bank in canada for quite some time - they are so lovely. My mom (who uses them also) mentioned in passing that she'd been sick, and the branch manager sent her a get well soon card. We were both just blown away.
Posted by: anaximander | July 14, 2009 at 08:50 AM
Commerce, now TD, has my heart forever. They branch manager was kindness personified when I walked in one day, shaking and sobbing, having just left my husband. I was unable to find my box of checks while I was packing my stuff and I was worried about him getting access to my accounts. She immediately put stop payments on all the checks left in that series, got me a new account, transferred everything over, ordered new checks and had them overnighted to my parents' house. All at no cost. And called me on my cellphone two days later to make sure I got the checks and to see how I was doing, told me war stories from her own divorce, and reassured me that in 6 months I would be just fine.
Now, over two years later, she still remembers me. The last time I was in that branch she told me that she was glad I looked so happy.
I'm glad things are working out for you, hopefully Verizon will get their collective heads out of their butts and make things right.
Posted by: Laurie | July 14, 2009 at 10:37 AM
I love to hear great customer service stories like these. Nice to know all the big corporations are immune to treating people nicely.
Posted by: mo | July 14, 2009 at 02:03 PM
Wow, this makes me wish I had a TD bank here, but I do love my local -- Los Alamos National Bank.
As for Verizon, I just opened a broadband wireless account on the 9th, so this is good to have fair warning about getting autopay stopped. (Filing away in my brain for future reference...)
Good luck with the move!
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